Member Hub Navigation Troubleshooting

Problem: Can't Find My Tier-Specific Hub

• Solution: Look for your membership tier card (Basic, Standard, Premium, or All-Inclusive) at the top of your member hub
• Click the "Access Hub" button next to your tier name
• If you don't see your tier highlighted, check your subscription status in the side navigation

Problem: Getting Started Section Not Loading

• Solution: Clear your browser cache and refresh the page
• Try logging out and back in
• Ensure JavaScript is enabled in your browser
• Check if you're using a supported browser (Chrome, Firefox, Safari, Edge)

Problem: Side Navigation Not Visible

• Solution: On mobile devices, look for a menu icon (three lines) to expand navigation
• On desktop, the side navigation should appear automatically on the left
• Try refreshing the page or switching to a different browser

Problem: Course Progress Not Saving

• Solution: Progress is saved locally in your browser
• Don't use private/incognito browsing mode
• Ensure cookies are enabled for the site
• Use the same browser and device for consistent progress tracking

Problem: Boxes/Cards Not Clickable

• Solution: Disable browser ad blockers temporarily
• Check if you're logged into the correct account
• Clear browser cache and cookies for the site
• Try a different browser to isolate the issue

Problem: Content Shows "Access Restricted"

• Solution: Verify you're viewing content appropriate for your membership tier
• Check if your subscription is current in the Subscriptions section
• Log out and back in to refresh your access level

Mobile-Specific Issues

• Ensure you're using the latest version of your mobile browser
• Try rotating your device orientation
• Close other browser tabs to free up memory

When to Contact Support If these solutions don't resolve your issue, contact support through the member hub side navigation with:

• Your browser type and version
• Description of the problem
• Steps you've already tried