Membership Billing & Renewals
Billing Overview
Stephanie Valentin
Last Update 6 days ago
Memberships are managed through MemberPress + Stripe. Your billing cycle, payment method, and renewal date are visible in your dashboard under My Account → Billing Details.
Updating Payment Methods
- Log in to your Member Hub.
- Select My Account → Billing Details → Update Card.
- Save changes and confirm email receipt.
Failed Payments & Renewals
If a renewal fails, the system automatically retries for 7 days.
You’ll receive reminders by email before suspension. Simply update your card to restore access immediately.
Canceling Your Membership
You can cancel anytime via My Account → Subscriptions → Cancel.
Access continues until your current billing period ends.
Still need help?
💬 Return to chat → http://sidekick.theunderratedsuperhero.com/chat/1icnse1rv
Or submit a specific issue report:
Points Issues → https://theunderratedsuperhero.com/member-form-page/submit-a-points-issue/ -
CE Course Issues → https://theunderratedsuperhero.com/member-form-page/ce-support/ -
Account Issues → https://theunderratedsuperhero.com/member-form-page/membership-help-form/ -
Event Issues → https://theunderratedsuperhero.com/member-form-page/event-help-form/
📧 Email: support@theunderratedsuperhero.com