Refund & Return Policy

We want you to love every purchase. Refunds and returns vary depending on the product type and platform where you completed your order.

• Shopify orders (kits, bundles, physical merchandise) are handled through Shopify.

• Digital downloads and CE toolkits are non-refundable once accessed.

Refund Policy by Product TypeProduct TypeRefund PolicyNotesDigital Products❌ Non-refundable once downloaded or accessedApplies to eBooks, CE Toolkits, and other downloadable contentPhysical Products✔️ Returns accepted for defective or damaged items onlyMust be unopened and in original packagingPre-Orders✔️ Refundable until shipment beginsOnce shipped, considered a standard physical orderHow to Request a Refund (Shopify Orders)

1. Submit your refund request within 14 days of delivery.

2. Include your order number and reason for return.

3. Items must be unopened and in original condition.

4. Refunds appear in your Shopify account within 3–5 business days once approved.

💡 Tip: Contact support before sending any return to confirm eligibility and receive the correct return address.

Still need help?

💬 Return to chat → http://sidekick.theunderratedsuperhero.com/chat/1icnse1rv

Or submit a specific issue report:

Points Issues → https://theunderratedsuperhero.com/member-form-page/submit-a-points-issue/ -

CE Course Issues → https://theunderratedsuperhero.com/member-form-page/ce-support/ -

Account Issues → https://theunderratedsuperhero.com/member-form-page/membership-help-form/ -

Event Issues → https://theunderratedsuperhero.com/member-form-page/event-help-form/

📧 Email: support@theunderratedsuperhero.com