Shipping & Delivery Information
How to check shipping times and track orders
Stephanie Valentin
Last Update 6 days ago
Shipping Windows
- Quarterly Kits: Begin shipping around the last week of each quarter (e.g., Fall = Oct 31).
- Standard Orders: Typically ship within 5–7 business days.
Carriers Used
All shipments go through USPS or UPS with tracking provided via Shopify email.
International Shipping
We currently ship to the U.S. and Canada only.
Damaged or Lost Packages
Contact support within 7 days of delivery with a photo and your order number; we’ll replace eligible items promptly.
Still need help?
💬 Return to chat → http://sidekick.theunderratedsuperhero.com/chat/1icnse1rv
Or submit a specific issue report:
Points Issues → https://theunderratedsuperhero.com/member-form-page/submit-a-points-issue/ -
CE Course Issues → https://theunderratedsuperhero.com/member-form-page/ce-support/ -
Account Issues → https://theunderratedsuperhero.com/member-form-page/membership-help-form/ -
Event Issues → https://theunderratedsuperhero.com/member-form-page/event-help-form/
📧 Email: support@theunderratedsuperhero.com