Payment Troubleshooting
Overview
Stephanie Valentin
Last Update 6 dage siden
Common Causes
- Card expired or billing address mismatch
- Temporary bank hold
- Incorrect CVC or ZIP code
- Internet connection interruption during checkout
Fix Steps
- Re-enter your payment info and confirm billing address.
- Try a different browser or device.
- Contact your card provider to lift restrictions.
- Retry checkout or renewal.
Shopify-Specific:
If your order doesn’t go through but you receive a confirmation email, wait 5–10 minutes—Shopify automatically retries the transaction.
Still need help?
💬 Return to chat → http://sidekick.theunderratedsuperhero.com/chat/1icnse1rv
Or submit a specific issue report:
Points Issues → https://theunderratedsuperhero.com/member-form-page/submit-a-points-issue/ -
CE Course Issues → https://theunderratedsuperhero.com/member-form-page/ce-support/ -
Account Issues → https://theunderratedsuperhero.com/member-form-page/membership-help-form/ -
Event Issues → https://theunderratedsuperhero.com/member-form-page/event-help-form/
📧 Email: support@theunderratedsuperhero.com