Membership & Subscription Refunds

Memberships are billed through Stripe and managed in your Member Hub account settings. Refunds depend on whether your plan is monthly or annual.

Monthly Memberships

• 14-day money-back guarantee for new members.

• Cancel anytime to prevent future billing.

• Refunds processed to the original payment method.

Annual Memberships

• Refunds within 30 days of the initial purchase (minimal usage required).

• Partial refunds available within 7 days of renewal for continuing plans.

• Refunds processed through Stripe and appear in 5–10 business days.

How to Request a Refund

1. Log in to your Member Hub and go to Account Settings → Billing.

2. Select Request Refund or contact support within your refund window.

3. If eligible, your refund will be issued to the original payment method.

Still need help?

💬 Return to chat → http://sidekick.theunderratedsuperhero.com/chat/1icnse1rv

Or submit a specific issue report:

Points Issues → https://theunderratedsuperhero.com/member-form-page/submit-a-points-issue/ -

CE Course Issues → https://theunderratedsuperhero.com/member-form-page/ce-support/ -

Account Issues → https://theunderratedsuperhero.com/member-form-page/membership-help-form/ -

Event Issues → https://theunderratedsuperhero.com/member-form-page/event-help-form/

📧 Email: support@theunderratedsuperhero.com