Quarterly Kit Shipping and Delivery

Every quarter features two kit types — the Survival Kit and The Sidekick — available in Professional and Specialty editions.
Annual members automatically receive four Professional Kits per year at no additional cost.

🗓️ Pre-Order & Selection TimelineStageTimingDetailsPre-order period6–8 weeks before ship dateSelection email sent to all eligible members.Selection windowUp to 2 weeks before shippingChoose your preferred kit edition and upgrade options.Default kitIf no selection is madeThe default kit (Professional Sidekick) ships automatically.Ship dateLast day of each quarterOctober 31 · January 31 · April 30 · July 31Delivery window2–4 weeks after ship dateKits are assembled and shipped from multiple partners.✉️ How to Make Your Selection

1. Watch for the Quarterly Kit Email (sent 6 weeks before shipping).

2. Click the selection link to choose between Survival Kit or The Sidekick.

3. Confirm or upgrade to the Specialty Edition (+$20).

4. Finalize before the cut-off date shown in your email.

💡 Tip: You can also access your kit selection from your Shopify Account → Manage Subscription.

📦 Shipping & Delivery TimelineQuarterShip DateEstimated DeliveryFall 2025October 31Mid-NovemberWinter 2026January 31Mid-FebruarySpring 2026April 30Mid-MaySummer 2026July 31Mid-AugustWhy Delivery Takes 2–4 Weeks

Kits are assembled from multiple specialty providers to ensure the highest-quality components.
This custom sourcing and printing process takes time for production and coordination.

📦 Why Items May Arrive Separately

Different kit components come from different suppliers:

• Printed materials from our print-on-demand partners

• Specialty items from professional suppliers

• Some items may ship sooner than others

We prioritize speed — faster items ship first instead of waiting for all components to be ready.

💻 Digital Component Access

• Immediate access after purchase — no need to wait for shipping.

• Download links are sent by email right after checkout.

• Digital content also appears under your Member Dashboard → Guides & Downloads.

🚚 Tracking Your Order

• A shipping confirmation email is sent when your physical items ship.

• You’ll receive tracking numbers for all packages.

• Multiple tracking numbers may appear if components ship separately.

🌍 International Shipping

Currently we ship within the United States only.
International options are planned for future quarters.

🧰 Delivery Issues

Please contact support if:

• Your kit hasn’t arrived within 6 weeks of the ship date

• You received damaged materials

• Digital downloads aren’t working

Still need help?

💬 Return to chat → http://sidekick.theunderratedsuperhero.com/chat/1icnse1rv

Or submit a specific issue report:

Points Issues → https://theunderratedsuperhero.com/member-form-page/submit-a-points-issue/ -

CE Course Issues → https://theunderratedsuperhero.com/member-form-page/ce-support/ -

Account Issues → https://theunderratedsuperhero.com/member-form-page/membership-help-form/ -

Event Issues → https://theunderratedsuperhero.com/member-form-page/event-help-form/

📧 Email: support@theunderratedsuperhero.com